Business Alignment
- We conducted financial analysis, including reviewing existing expense categorization and making suggestions for improvements, while remaining within the overall corporation account codes, developed a Data Cube for IT financial
report enquiry.
- We designed developed and deployed IT portfolio management capability.
- Developed a formal Project Management Office.
- Defined and implemented an IT portfolio management capability correlated to the overall corporate investment program.
M&A
- We utilized our proprietary process to perform due diligence on.
- A software services business as part of planned acquisition.
- IT operations as part of the sale of six (6) divisions across four (4) continents.
- IT operations for a major Chinese joint venture.
- A software services business as part of planned acquisition.
Architecture
- We defined, developed and implemented new:
- Architecture Development Methodologies
- IT Architecture Principles
- Technical Policies
- Architecture Development Methodologies
- We conducted a number of engagements to develop a series of specific infrastructure architectures.
- A new Enterprise Identity Management Architecture.
- A new worldwide Future Network Architecture.
- A new worldwide Storage Management Architecture and Roadmap for implementation.
- A set of Architecture Models for IT Infrastructure and Remote Access Facility.
- A new Enterprise Identity Management Architecture.
Strategy & Governance
- We developed a number of new 5-year IT Strategies, one of which was picked as the best IT Strategy of the year by an independent government panel.
- We’ve defined IT Architecture Governance
IT Operations
- We have rewritten Group Quality Processes for IT;
- We’ve developed new IT requirements definition processes and standards, conducted IT process reviews (including documenting the existing process utilizing BPMN, UML), conducted SWOT analysis, and implemented a Six Sigma approach
to changes, utilizing both ITIL and COBIT standards.
- Designed, developed and lead IT operations restructuring strategy and plan to outsource an entire existing Application Portfolio to a 3rd party for ongoing support and enhancements across 162 countries. Acted as an advisor
and participated in contract negotiations with the potential outsourcing parties and provided program and project management of the outsourcing project for the portfolio.
- Developed ITIL compliant Service Workflows.
- Defined Service Level Objectives (SLOs).
- Lead CRM vendor selection process including creation of a decision-making matrix and facilitated the vendor selection process.